Search
Login
Powered by Squarespace
This area does not yet contain any content.

Entries in standards (2)

Sunday
Feb132011

Nolan roll on

The Nolan Committee created a set of principles to steer quality in government:

putting the Citizen First;

knowing Who does What and Why;

engaging with Others;

living Public Service Values;

fostering Innovative Delivery;

being a Learning Organisation;

achieving Value for Money.

It would seem reasonable to gauge these against 'best possible' rather than 'incremental improvement on what we've always done'. Some time will be spent in the next weeks looking at what the Pure Vision / R10 implications are of actually taking these seriously. It'll be fun to do, and important.

Sunday
Feb062011

Being unreasonable

Mr Godin offers a useful list of unreasonable things. I'd add two:

It's unreasonable to build the solutions to what's needed for a healthy planet into every business decision you make.

It's unreasonable to only set goals that are good enough to get us where we're trying to go, rather than just nudge us forward from the present.

 

Here's Seth's list:

 

It's unreasonable to get out of bed on a snow day, when school has been cancelled, and turn the downtime into six hours of work on an extra credit physics lab.

It's unreasonable to launch a technology product that jumps the development curve by nine months, bringing the next generation out much earlier than more reasonable competitors.

It's unreasonable for a trucking company to answer the phone on the first ring.

It's unreasonable to start a new company without the reassurance venture money can bring.

It's unreasonable to expect a doctor's office to have a pleasant and helpful front desk staff.

It's unreasonable to walk away from a good gig in today's economy, even if you want to do something brave and original.

It's unreasonable for teachers to expect that we can enable disadvantaged inner city kids to do well in high school.

It's unreasonable to treat your colleagues and competitors with respect given the pressure you're under.

It's unreasonable to expect that anyone but a great woman, someone with both drive and advantages, could do anything important in a world where the deck is stacked against ordinary folks.

It's unreasonable to devote years of your life making a product that most people will never appreciate.

Fortunately, the world is filled with unreasonable people. Unfortunately, you need to compete with them.